Refund policy

<h1>Return & Refund Policy</h1>
<p><strong>Effective Date:</strong> [Insert Date]</p>

<p>At Webe Naturals, we take pride in offering high-quality, natural skincare products that support your skin’s wellness. If something isn’t right with your order, we’re here to make it right.</p>

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<h2>💚 Eligibility for Returns</h2>
<ul>
  <li>Item must be <strong>unopened, unused, and in original packaging</strong></li>
  <li>Return requested within <strong>30 days</strong> of purchase</li>
  <li>Not marked as <strong>final sale</strong> or <strong>non-returnable</strong></li>
</ul>
<p>We cannot accept returns for used/opened items unless defective or damaged.</p>

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<h2>📦 Damaged, Defective, or Incorrect Items</h2>
<ol>
  <li>Notify us within <strong>7 days of delivery</strong></li>
  <li>Include your <strong>order number</strong> and <strong>photos</strong> of the item</li>
  <li>We’ll provide a <strong>replacement</strong> or <strong>full refund</strong> at no cost to you</li>
</ol>
<p><a href="https://webenaturals.shop/pages/contact" target="_blank"><strong>Click here to contact us →</strong></a></p>

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<h2>🔁 How to Return an Item</h2>
<ol>
  <li><a href="https://webenaturals.shop/pages/contact" target="_blank"><strong>Contact our team here →</strong></a> with your order number and return reason</li>
  <li>We'll confirm eligibility and share mailing instructions</li>
  <li>Customers are responsible for return shipping unless the return is due to our error</li>
</ol>

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<h2>💸 Refund Processing</h2>
<ul>
  <li>Refunds issued to your <strong>original payment method</strong> within <strong>5–7 business days</strong></li>
  <li><strong>Shipping fees are non-refundable</strong></li>
</ul>

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<h2>🚫 Non-Returnable Items</h2>
<ul>
  <li>Opened or used skincare products</li>
  <li>Final sale items</li>
  <li>Gift cards</li>
  <li>Free gifts or promotional items</li>
</ul>

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<h2>❓ Need Help?</h2>
<p>Have questions or concerns? We’re here to help!</p>
<p><a href="https://webenaturals.shop/pages/contact" target="_blank"><strong>Reach out to us →</strong></a></p>
<p><em>Customer support is available Monday to Friday, 9am–5pm EST.</em></p>